If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your replacement of the product:
Step 1: Contact our Customer Support team via email (email@example.com)
You can also contact nearest salon or you can call on salon phone numbers within 2-4 business days of receiving the order.
Step 2: Provide us with your order invoice details and your request to replace/the defective/wrong items in your order.
Step 3: In this case, we will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Products once sold are non-refundable items cannot be exchanged also. If the seal is opened of the products, we will not be able to accept the products. However, if the delivered product is found to be defective, it will be repaired/replaced depending upon the category of product to be decided by shopatjcb.com. Standard Warranties of the product shall apply as per the warranty terms of the brand.
In the case of a return/replacement/refund, we process the refund once the products have been received and verified at the warehouse. In case of cancellation of order, the refund would be processed within 7 working days as follows:
If the payment was made by Credit Card or Net Banking, we shall reverse the credit or credit the net banking account of the customer.
If the payment was made by Cash on Delivery, we would transfer the amount to the customer’s bank account.
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 7 working days of us receiving the products back.